Last updated: September 7, 2026
Return & Refund Policy
We want you to feel confident shopping with NORYLI. Contact us before returning any item so we can confirm eligibility and provide the correct return instructions.
14-day return window
You may request a return within 14 calendar days after delivery. To be eligible, the item must be unused, unopened, in its original packaging and in resalable condition, with proof of purchase.
Non-returnable items
For hygiene and safety, opened or used cosmetics, personal-care items and applicators cannot be returned unless defective. Gift cards, final-sale items, customized items and digital products are also non-returnable where permitted by law.
Damaged, defective or incorrect items
Contact us promptly with your order number and clear photos of the product and packaging. If we confirm an error or defect, we will provide a replacement, refund or other appropriate remedy and cover reasonable return shipping when required.
Customer-choice returns
For eligible returns based on preference, shade selection or change of mind, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law. Do not send a parcel to our business address without authorization.
Refunds
After we receive and inspect an authorized return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card provider may require additional processing time.
Cancellations
Contact us as soon as possible. We can cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing or dispatch.
Consumer rights
This policy does not limit any mandatory rights available under applicable consumer-protection law.
Contact NORYLI
Email: amarsy96@yahoo.com
Phone: +1 (302) 555-0188
NORYLI LLC, 1000 N West St, Suite 1200, Wilmington, Delaware 19801, United States